A: The unlock code procedure is fully automated. Once payment is processed, your unlock code(s) are displayed immediately on the order completed page. A copy also gets e-mailed to you immediately as well - 24 hours a day, 7 days a week.
A: This happens extremely rarely, and most times the cause is because an incorrect e-mail address has been entered, or the e-mail has landed in your junk mail folder. If you still don't see the e-mail more than 10 minutes after you have paid, then please contact us through the live chat window and we will resolve the matter as soon as possible.
A: Now that the unlock codes are generated and displayed immediately after purchase (as of 06/09/2019) rather than e-mail only, this is no longer an issue. However, if for some reason you accidentally closed the page containing your unlock code, then there are two ways that you can retrieve it:
A: Due to the nature of unlock codes and their digital delivery, once a code has been generated and sent to you, it cannot be refunded because the code cannot be disabled. This is to prevent fraud from the very few customers who have tried to get the code for free by claiming that the code didn't work. In the unlikely event that the code doesn't work, WE CAN STILL HELP YOU.
Contact us within 10-15 minutes of us issuing you the code and we will get the matter straightened out to your satisfaction as much as we possibly can.
We also do not refund any codes if customers are impatient and buy a code from another company before our support team contacts you. We pride ourselves on our support and response time, so if 10-15 minutes is too long to wait, then please don’t purchase from us.
A: Sometimes when you use the VIN unlock function to reset the tuner for installation onto another vehicle, you may get an error message when trying to go through the programming procedure about the tuner not being able to find the file for your truck. This means that the tune database on your tuner is older than the software inside the PCM of your truck and it cannot match the two together.
Each firmware/software revision for your truck's PCM has a part number attached to it, and if the tuner cannot match that part number with its own database, it will present that error. This is can be fixed by using the updater application supplied by the manufacturer of your tuner. This software can be found at: http://www.dieseltunerpros.com/. Don’t forget to select “Update Firmware” from the tuner’s main menu once the update is done - otherwise the update will not apply to your tuner.
A: To enable the Overdrive software, simply go through another tuning programming process. When you’re setting the options for the tune, there will be a prompt asking you if you want to enter a code to activate the transmission software. Enter the unlock code that you purchased on this page and the menu will be unlocked.
A: This doesn't happen very often, but in the off-chance it does happen to you, there are a few areas to check:
Check your SHOW SETTINGS menu and look for "TCM P/N". If it shows a series of white squares (instead of a part number or serial number), then your data is corrupted and you should update your tuner to refresh the data files.
Still have questions? Feel free to contact us through the LIVE CHAT window, or by e-mail via our CONTACT US page.